The Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England.

It ensures that health and social care services provide you with safe, effective, compassionate, high-quality care and it also encourages care services to improve.

The role of CQC is to:

Quality Areas

Activities regulated by the CQC

There is a wide range of activities regulated by CQC:

  • treatment, care and support provided by hospitals, GPs dentists, ambulances and mental health services
  • treatment, care and support services for adults in care homes and in people’s own homes (both personal and nursing care)
  • services for people whose rights are restricted under the Mental Health Act.

QCS protect the rights of vulnerable people, including those restricted under the Mental Health Act. In addition, it listens to and acts on your experiences by involving the public and people who receive care. QCQ also works with other organisations and public groups.

When CQC register services it checks that they are likely to meet the fundamental standards, i.e. the standards below which care provided must never fall.

Person centred care

You must have care or treatment that is tailored to you and meets your needs and preferences.

Dignity and respect

You must be treated with dignity and respect at all times while you’re receiving care and treatment.

This includes making sure:

  • you have privacy when you need and want it.
  • everyone is treated as equals.
  • you are provided with any support you need to help you remain independent and involved in your local community.
Consent

You (or anybody legally acting on your behalf) must give your consent before any care or treatment is given to you.

Safety

You must not be given unsafe care or treatment or be put at risk of harm that could be avoided.

 

Providers must assess the risks to your health and safety during any care or treatment and make sure their staff possess the qualifications, competence, skills and experience to keep you safe.

Safeguarding from abuse

You must not suffer any form of abuse or improper treatment while receiving care.

This includes:

  • neglect
  • degrading treatment
  • unnecessary or disproportionate restraint
  • inappropriate limits on your freedom.
Report a safeguarding incident

If you are concerned about a child or a vulnerable adult, you should contact the social care department at the appropriate local authority.

Food and drink

You must have enough to eat and drink to keep you in good health while you receive care and treatment.

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Quality areas

Premises and equipment

The places where you receive care and treatment and the equipment used in it must be clean, suitable and looked after properly. The equipment used in your care and treatment must also be secure and used properly.

Complaints

You must be able to complain about your care and treatment. The provider of your care must have a system in place so they can handle and respond to your complaint. They must investigate it thoroughly and take action if problems are identified.

Good governance

The provider of your care must have plans that ensure they can meet these standards.

They must have effective governance and systems to check on the quality and safety of care. These must help the service improve and reduce any risks to your health, safety and welfare.

Staffing

The provider of your care must have enough suitably qualified, competent and experienced staff to make sure they can meet these standards. Their staff must be given the support, training and supervision they need to help them do their job.

Fit and proper staff

The provider of your care must only employ people who can provide care and treatment appropriate to their role. They must have strong recruitment procedures in place and carry out relevant checks such as on applicants’ criminal records and work history.

Duty of candour

The provider of your care must be open and transparent with you about your care and treatment. Should something go wrong, they must tell you what has happened, provide support and apologise.

Display of ratings

The provider of your care must display their CQC rating in a place where you can see it. They must also include this information on their website and make our latest report on their service available to you.

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